Betsson Privacy Policy — Your data is safe with us

1Introduction

Welcome to Betsson. Our privacy policy ("Policy") applies to the betsson.wine website and outlines our commitment to collecting, processing, and protecting your personal information. Betsson believes that user privacy is a fundamental right, and we are always committed to upholding that right.

Reading this privacy policy will tell you what data we collect, why we collect it, how it is used, and what rights you have over your information. Continued use of Betsson will be taken as your agreement to this policy.

• This policy may be updated at any time — members will be notified by email of any changes.
• Betsson adheres to international data protection standards (GDPR-inspired).
• You have the right to access our privacy policy in English.

2What Data We Collect

Betsson collects only the minimum information necessary to manage your account, process payments, and improve our services. We never ask for unnecessary or excessive data. The types of information we collect are outlined below.

Information you provide during registration is stored directly on our secure servers. In addition, certain technical data — such as your IP address, device type, and browser version — is collected automatically while you use Betsson, in order to maintain site security and improve our services.

3How Your Information Is Used

Betsson uses your information only for specific, legitimate purposes. We never misuse your data or process it for unauthorized reasons. The primary purposes for which data is used under this privacy policy are listed below.

• Creating and managing your account and completing identity verification (KYC).
• Securely processing all financial transactions, including deposits and withdrawals.
• Sending personalized offers and promotions based on your preferences.
• Providing customer support and resolving any complaints or inquiries.
• Preventing fraud, money laundering, and other unlawful activities.
• Fulfilling legal obligations and preparing reports for regulatory authorities.
• To analyze site usability and enhance the quality of our services.
• Monitoring usage patterns as part of our responsible gaming program.

We never sell your data to third parties for marketing purposes. Under Betsson's privacy policy, your data is used solely for the purposes described above, and separate consent is obtained for any use beyond that.

4Cookie Policy

Betsson uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. Without cookies, some features may not function properly.

• Essential Cookies: Used for login sessions, language preferences, and security — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as your favorite games or display language.
• Analytics Cookies: To analyze site usage patterns and improve our services.
• Marketing Cookies: To show relevant offers and promotions — you can opt out of this at any time.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the site to not function properly. Under Betsson's privacy policy, information collected via cookies never directly identifies you.

5Data Sharing & Disclosure

Betsson never sells your personal information. However, in certain circumstances, limited data may be shared with trusted parties. The highest privacy standards are maintained in every such case.

• Payment Providers: Mobile Banking, Nagad, Rocket, Visa, Mastercard — only the information required to complete transactions.
• KYC Verifier: Licensed verification services for identity confirmation.
• Technology Partners: Server hosting and security service providers — bound by contractual confidentiality obligations.
• Legal Authorities: Where required by a court order or government directive — strictly to meet legal obligations.
• Fraud Prevention: Limited data sharing with regulatory authorities for anti-money laundering purposes.

Your data is not shared with any party beyond the reasons stated above. Betsson signs strict Data Processing Agreements (DPA) with every third party and regularly audits their data protection practices.

6Data Protection Measures

Betsson employs industry-leading technology to keep your data secure. Our security infrastructure provides multi-layered protection to prevent any unauthorized access or data breach.

• 256-bit SSL/TLS encryption — all data transmission occurs over encrypted channels.
• Sensitive data is stored in our database using AES-256 encryption.
• Two-factor authentication (2FA) — an extra layer of security for your account.
• 24/7 automated security monitoring and anomalous activity detection.
• Regular third-party security audits and penetration testing.
• Staff access to data is restricted and controlled through role-based permissions.

That said, no system on the internet can guarantee 100% security. While Betsson takes every possible precaution, in the unlikely event of a data breach, we will promptly notify affected members and take all necessary corrective action.

7Data Retention Period

Betsson does not retain your data beyond the period it is needed. All information is securely stored while your account remains active. After account closure, certain data may be retained for a specified period to meet legal obligations.

• Account Information: Retained for up to 5 years after account closure (as required by law).
• Transaction Records: Up to 7 years, in accordance with financial regulatory guidelines.
• KYC Documents: Up to 5 years in a secure vault following verification.
• Gaming Log: Up to 2 years for dispute resolution purposes.
• Marketing Consent: If you withdraw consent, you will be removed from our marketing list within 30 days.

Once the retention period expires, data is securely deleted or anonymized. In accordance with Betsson's privacy policy, no data is stored indefinitely.

8Your Data Rights

Under Betsson's privacy policy, you have several important rights regarding your own data. You may exercise these rights at any time. Our support team is ready to help you understand how to do so.

• Right to Know: You can find out what data we hold about you and how it is used.
• Right to Rectification: You may request corrections to any inaccurate or outdated information we hold about you.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation to retain it.
• Right to Restrict Processing: You can request that processing of your data be temporarily suspended for specific reasons.
• Right to Data Portability: The option to download your data or transfer it securely to another platform.
• Right to Object: Option to opt out of marketing communications.

To exercise any of your rights, email us at [email protected]. We typically respond to requests within 30 days. Processing will begin once your identity has been verified.

9Children's Privacy

Betsson is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and any suspicious accounts are investigated promptly.

If we become aware that an underage individual is using an account, that account will be closed immediately and all associated data deleted. Parents or guardians who believe their child may be using Betsson should contact us right away.

10Policy Changes & Contact

Betsson may update this privacy policy from time to time. Changes may occur due to regulatory updates, new service additions, or technical improvements. For significant changes, we will notify you in advance via email or an on-site notice.

• The "Last Updated" date at the top of the policy will help you track any changes made.
• You will be notified at your registered email address in the event of any significant changes.
• Continued use of the site after an update will be considered acceptance of the revised policy.
• If you do not agree to the policy, you may request that your account be closed.

For any privacy-related questions or concerns, please reach out to our dedicated Privacy Team. We take your concerns seriously and are always here to help.